Frequently Asked Questions
Orders & Shipping
How long will it take to receive my order?
Most orders are processed within 1-3 business days. Shipping times vary by location. You will receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
Yes, we offer international shipping. Delivery times and fees may vary depending on the destination.
What if my order is delayed?
Delays can occur due to high order volumes or carrier issues. If your order is significantly delayed, please contact us for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Proof of purchase is required.
How do I initiate a return or exchange?
To start a return or exchange, please visit our online portal. Instructions will be provided once your request is submitted.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Products & Materials
What materials are used in your products?
We prioritize high-quality, sustainable materials. Specific material details can be found on each product page.
How should I care for my item?
Care instructions are included with your product. Follow the guidelines to maintain the quality and longevity of your item.
Website & Account
How do I create an account?
You can create an account during checkout or by visiting the sign-up page. An account lets you track orders and save preferences.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page. Follow the instructions sent to your email to reset your password.
General Questions
Are your products ethically produced?
Yes, we are committed to ethical manufacturing practices and ensuring fair working conditions throughout our supply chain.
Do you offer gift cards?
Yes, digital gift cards are available for purchase. They can be used during checkout on our website.
How can I stay updated on new releases and promotions?
Subscribe to our newsletter for the latest updates, exclusive offers, and product launches.
For any other questions, please reach out through our contact form. We are happy to help!