Returns & Exchanges

At hoodie-spider.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Return Policy

We offer returns and exchanges within 30 days of receiving your order. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging with tags attached.

Please note that certain types of items are final sale and cannot be returned or exchanged. This includes items marked “Final Sale” or gift cards.

How to Initiate a Return or Exchange

To start a return or exchange, please visit our online return portal at hoodie-spider.com and follow the instructions. You will need your order number and email address to begin the process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping for Returns and Exchanges

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are receiving an exchange, we will cover the cost of shipping the new item to you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with you to resolve the issue quickly and efficiently, which may include sending a replacement or issuing a refund.

Questions

If you have any questions about our returns and exchanges process, please visit our help center at hoodie-spider.com for more information.