Shipping Policy
At hoodie-spider.com, we are committed to providing efficient and reliable shipping services to ensure your orders arrive in a timely manner. Please review our shipping policy below for detailed information.
Shipping Destinations
We currently offer shipping within Canada and to the United States. Additional fees may apply for international shipments outside these regions.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. Please note that processing times may be longer during promotional periods or seasonal sales.
Shipping Methods and Delivery Times
- Standard Shipping: 3–7 business days
- Express Shipping: 2–4 business days
Delivery times are estimates and may vary depending on the shipping destination and carrier.
Shipping Fees
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. The exact shipping fee will be displayed at checkout.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order on the carrier’s website.
Delays
hoodie-spider.com is not responsible for delays caused by unforeseen circumstances, such as extreme weather conditions, customs processing, or other events beyond our control.
Lost or Stolen Packages
If your package is lost or stolen after being marked as delivered by the carrier, please contact the shipping company directly to initiate an investigation. hoodie-spider.com is not liable for packages that are lost or stolen after delivery.
Returns and Exchanges
For information about returns or exchanges, please visit our Return Policy page.
If you have any questions, please refer to our FAQ section or contact our customer support team.